Beyond Anger: Identify the Real Emotion

Beyond Anger: Identify the Real Emotion

A couple of years ago while at a restaurant in Mexico, I quickly searched “the check, please” on my phone. The result came back as “comprueba, por favor”—which, I found out, does not mean “could you bring me the check?” Like the search result from my faulty app, anger...
Assertive Communication: The Goldilocks of Interaction

Assertive Communication: The Goldilocks of Interaction

It’s date night. You’ve organized the babysitter, booked a table, and left work early to get to the restaurant on time. Then, your partner is thirty minutes late. How do you ensure this doesn’t happen next time, without causing a huge scene and ruining the date...
How Emotions Affect Communication

How Emotions Affect Communication

It started innocently enough—but what should have been an easy conversation about our weekend plans turned into a difficult one. The resulting discussion was a good reminder of how emotions affect communication. In particular, it highlighted why it’s necessary to have...