Beyond Anger: Identify the Real Emotion

Beyond Anger: Identify the Real Emotion

A couple of years ago while at a restaurant in Mexico, I quickly searched “the check, please” on my phone. The result came back as “comprueba, por favor”—which, I found out, does not mean “could you bring me the check?” Like the search result from my faulty app, anger...
Discovering Self-protection at the Core of Harming Others

Discovering Self-protection at the Core of Harming Others

The first time Kevin came to our group, he wasn’t completely convinced he needed to be there. He knew that using violence toward his partner was wrong, but he also didn’t think he should have to take everyone’s crap. As he dug deeper, Kevin discovered that his “tough”...
I Call the Shots: How Unequal Decision-Making Hurts

I Call the Shots: How Unequal Decision-Making Hurts

A few years ago, my co-worker’s husband bought a new sofa. To his dismay, instead of thanking him for his thoughtful purchase, she was upset. He’d charged it on a high-interest credit card without asking her, which explained her reaction. Unequal decision-making like...
How Emotions Affect Communication

How Emotions Affect Communication

It started innocently enough—but what should have been an easy conversation about our weekend plans turned into a difficult one. The resulting discussion was a good reminder of how emotions affect communication. In particular, it highlighted why it’s necessary to have...