It happens to us all. We receive feedback and it stings. Or someone is angry at us and we want them to stop expressing it. Maybe, we feel guilty about something we’ve done, but we don’t want to be reminded of it. What do we do? Too often, we get defensive. What is...
Nick and Lauren were at an impasse. Whenever they discussed topics they disagreed on, the conversation quickly disintegrated into an argument, each talking over the other. Their marriage counselor recommended they both invest some time into improving their listening...
It started innocently enough—but what should have been an easy conversation about our weekend plans turned into a difficult one. The resulting discussion was a good reminder of how emotions affect communication. In particular, it highlighted why it’s necessary to have...
Brian felt pretty good about how he handled conflict: when a disagreement came up with his wife Shannon, he walked away. His strategy seemed simple enough, and he avoided feeling overwhelmed by the argument or the risk that the quarrel would escalate into something...
Kim was confused—stunned really—that Mark was ready to end their relationship. She thought they were madly in love, but their fights had become more frequent, more intense, and often ended without any resolution. Mark had had enough and was ready to pull the plug...
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