How to Stop Getting Defensive

How to Stop Getting Defensive

It happens to us all. We receive feedback and it stings. Or someone is angry at us and we want them to stop expressing it. Maybe, we feel guilty about something we’ve done, but we don’t want to be reminded of it. What do we do? Too often, we get defensive. What is...
How Emotions Affect Communication

How Emotions Affect Communication

It started innocently enough—but what should have been an easy conversation about our weekend plans turned into a difficult one. The resulting discussion was a good reminder of how emotions affect communication. In particular, it highlighted why it’s necessary to have...