A couple of years ago while at a restaurant in Mexico, I quickly searched “the check, please” on my phone. The result came back as “comprueba, por favor”—which, I found out, does not mean “could you bring me the check?” Like the search result from my faulty app, anger...
The concept of emotional intelligence (EQ) has been around since at least 1995 when Daniel Goleman’s groundbreaking book was published. For me–someone who aced school and showed signs of a decent IQ yet struggled with life—the concept of EQ explained a lot. I...
It started innocently enough—but what should have been an easy conversation about our weekend plans turned into a difficult one. The resulting discussion was a good reminder of how emotions affect communication. In particular, it highlighted why it’s necessary to have...
Brian felt pretty good about how he handled conflict: when a disagreement came up with his wife Shannon, he walked away. His strategy seemed simple enough, and he avoided feeling overwhelmed by the argument or the risk that the quarrel would escalate into something...
Re-establishing Trust and Safety Jamie knew that he blew it and he was beside himself. He’d lost control of his emotions and had hit his wife—something that he knew he shouldn’t do. Now she’s moved out and has talked about divorce, although she hasn’t filed yet. Is...
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